Last updated: 17 August 2026
These Terms and Conditions govern access to kot.solutions and purchases of products or services from Konke Okuhle Technology (Pty) Ltd, trading as K.O.T Solutions (“K.O.T Solutions”, “we”, “us” or “our”). Nothing in these terms excludes or limits a consumer right that cannot lawfully be excluded under South African law.
1. Supplier information
- Legal entity: Konke Okuhle Technology (Pty) Ltd, a South African private company
- Trading name: K.O.T Solutions
- CIPC registration: 2016/449727/07
- Director(s) / office bearer(s): Nkosinathi Mazibuko
- Place of registration: South Africa
- Physical address and address for legal service: 84 Segal Road, Midrand, Gauteng, 1685, South Africa
- Website: https://kot.solutions/
- Email: info@kot.solutions
- Telephone: 087 265 6144
2. Acceptance and capacity
By using the website, creating an account, requesting a quote, or placing an order, you agree to these terms and the policies linked below. You confirm that you have legal capacity to contract or that an authorised representative is acting for the customer. If you do not agree, do not place an order.
3. Products and services
K.O.T Solutions supplies technology hardware, workspace equipment, software and cloud licences, professional email and Microsoft 365 services, managed print and related technology services. Product images may be illustrative. Model, colour, specifications, compatibility, warranty, stock and lead time remain subject to the product description, supplier confirmation and any written quotation.
Please check compatibility and system requirements before ordering. If you communicate a specific intended purpose and rely on our advice, we will use reasonable care to recommend a suitable product; your statutory rights remain unaffected.
4. Pricing, taxes and availability
Prices are stated in South African rand. Applicable taxes, delivery charges and other fees are displayed before payment or stated in a quotation. The final checkout or accepted quotation total governs. Obvious pricing, description or stock errors may be corrected before acceptance of an order; if payment has already been taken and we cannot fulfil at the correct price, we will offer the choice of proceeding at the corrected price or receiving a refund.
Supplier-fed stock information can change before an order is confirmed. Placing an order reserves neither stock nor price until payment has cleared and we have accepted the order.
5. Orders and conclusion of sale
The checkout process lets you review and correct your order before submission. An automated acknowledgement confirms receipt, not necessarily acceptance. A binding sale is concluded when we send an order acceptance or dispatch confirmation, or when we begin supplying an agreed digital or professional service. We may decline an order for legitimate reasons including unavailable stock, suspected fraud, an obvious error, delivery restrictions, or inability to verify payment.
6. Payment and security
Available payment methods are shown at checkout or on the quotation. Payments may be processed by an independent payment gateway such as PayFast; its terms and security controls also apply. K.O.T Solutions does not intentionally store complete card details on this website. You must ensure that payment information is authorised and accurate.
7. Delivery and performance
Delivery areas, charges, processing times, supplier-fulfilled orders, risk, inspection and delays are explained in our Shipping Policy. Unless a different period is agreed, we will execute an electronic order within 30 days. Goods remain at our risk until accepted delivery, subject to applicable law.
8. Cancellations, returns and warranties
Our Refund and Returns Policy forms part of these terms. It explains the seven-day cooling-off right for eligible electronic transactions, applicable exclusions, the Consumer Protection Act rights for defective or unsuitable goods, and the returns process. Manufacturer warranties are additional to, and do not replace, non-excludable statutory rights.
9. Digital products, licences and services
Software, subscription and cloud products may be governed by a third-party end-user or service agreement. Licence keys are for the authorised customer and may not be resold, shared or used unlawfully. A cooling-off right may not apply once sealed computer software has been opened, a digital licence has been disclosed or activated, or a service has begun with your consent before the cooling-off period ends, to the extent permitted by law.
You are responsible for lawful use, supported devices, backups, account credentials and meeting published prerequisites. We remain responsible for supplying services with the quality and care required by applicable law.
10. Ongoing and fixed-term services
The duration, renewal, usage limits and service levels for recurring services are stated in the applicable product page, order, quotation or service agreement. Where the Consumer Protection Act applies to a fixed-term consumer agreement, cancellation and any reasonable cancellation charge will be handled in accordance with that Act. Amounts already due for services supplied remain payable.
11. Accounts and acceptable use
You are responsible for activity under your account and for keeping credentials confidential. You may not misuse the website, interfere with its security, introduce malicious code, scrape it unlawfully, impersonate another person, infringe intellectual property, or use products and services for unlawful purposes. We may suspend access reasonably required to protect customers, systems or legal compliance.
12. Intellectual property
The website, K.O.T Solutions branding, original text, layouts, software and other original materials are protected by intellectual-property law. Product names and trademarks may belong to their respective owners. No rights are transferred except the limited right to use the website and purchased products or licences for their intended lawful purpose.
13. Privacy
Personal information is processed as described in our Privacy Policy and in accordance with applicable South African data-protection law. Transaction and order records may be retained where reasonably required for fulfilment, support, accounting, fraud prevention and legal compliance.
14. Warranties and liability
We do not exclude liability that cannot lawfully be excluded, including liability arising from gross negligence or statutory consumer remedies. Subject to that qualification, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the agreement was concluded. For business customers, any permitted aggregate contractual liability is limited to the amount paid for the affected product or service. These limitations do not reduce rights that the Consumer Protection Act or another applicable law gives a consumer.
15. Events beyond reasonable control
We are not responsible for delay caused by events reasonably beyond our control, such as courier disruption, supplier failure, industrial action, natural disaster, infrastructure outage, cyber incident or government restriction. We will notify affected customers, take reasonable steps to reduce the impact, and provide any cancellation or refund required by law.
16. Complaints and disputes
Contact us first at info@kot.solutions or 087 265 6144 with your order number and the outcome requested. We aim to acknowledge complaints within two business days and resolve them fairly. If a qualifying consumer dispute remains unresolved, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission.
17. Governing law
South African law governs these terms. A consumer may use any court, tribunal, ombud or regulator with lawful jurisdiction. If any provision is invalid or unenforceable, the remaining provisions continue to apply.
18. Changes and contact
We may update these terms prospectively to reflect operational, legal or service changes. The version presented when an order is placed applies to that order unless the law requires otherwise. Questions may be sent to info@kot.solutions.