Last updated: 17 August 2026
This Shipping Policy applies to physical products ordered from Konke Okuhle Technology (Pty) Ltd, trading as K.O.T Solutions. It forms part of our Terms and Conditions.
1. Delivery area
We deliver to serviceable street addresses within South Africa. Delivery outside South Africa is available only where confirmed in a written quotation. Couriers may not deliver to every farm, remote location or PO box; we will contact you if an alternative address or collection arrangement is required.
2. Order processing and stock confirmation
Processing begins after cleared payment, fraud checks where applicable, and stock confirmation. Standard stocked orders are normally prepared for dispatch within 2–5 business days. Supplier-fulfilled, configured, back-order, pre-order and special-order products may have longer lead times, which will be shown on the product, at checkout, or confirmed directly.
Orders placed after business hours, on weekends or public holidays begin processing on the next business day. Supplier feed quantities are indicative until confirmed.
3. Estimated transit times
- Main centres: typically 2–5 business days after dispatch.
- Regional and remote areas: typically 5–10 business days after dispatch.
- Large, heavy or installation-dependent items: timing is confirmed separately.
These are good-faith estimates, not guaranteed delivery dates. Tracking information is supplied when available. Unless a different period is agreed, an electronic order will be executed within 30 days as contemplated by the Electronic Communications and Transactions Act.
4. Shipping charges
Delivery charges are calculated or quoted before payment and depend on destination, size, weight, value and service level. Any surcharge for a remote area, special handling, re-delivery or an incorrectly supplied address will be disclosed before it is charged where practicable.
5. Supplier fulfilment and split deliveries
Some products ship directly from an authorised distributor or fulfilment partner. An order containing multiple items may arrive in separate consignments. This does not change your rights or increase the agreed delivery charge unless you approve a change.
6. Address accuracy and receipt
You must provide a complete, accurate delivery address and a reachable contact number. A signature, delivery PIN or other proof of receipt may be required. If delivery fails because the address is incorrect, inaccessible, or no authorised person is available, reasonable re-delivery or return-to-sender costs may apply.
7. Risk, inspection and transit damage
Goods remain at our risk until accepted delivery as required by applicable law. Please inspect the parcel as soon as reasonably possible. Record visible carton damage with the courier and notify us promptly—preferably within 48 hours—with the order number, photographs and a description. A delayed report does not remove a statutory right that cannot lawfully be limited.
8. Delays and unavailable products
If a delay becomes material, we will provide an updated estimate and any cancellation choice required by law. If we cannot perform because the ordered product or service is unavailable, we will notify you and refund payments due within the period required by law, ordinarily no later than 30 days after that notice.
9. Collection
Collection is available only when expressly confirmed. Do not travel to a business or supplier address until we have issued a collection-ready confirmation and any collection requirements.
10. Digital products and services
Software keys, cloud subscriptions, professional email, Microsoft 365 and other digital services are delivered electronically and have no courier charge unless a physical component is included. Activation and provisioning times are shown in the product description, quotation or order confirmation.
11. Contact
For tracking, delivery changes or damage reports, contact info@kot.solutions or 087 265 6144. Include the order number and delivery postcode.